We understand that you need your product and we will do our very best to keep the service time as short as possible. The normal turn around time is 10 working days, freight time not included. If we need to order parts from Japan, it will take a little bit longer.
Process for Service request:
• To register a Service Request, you need to login to your MySIGMA account. If you don´t have one already, you can create a new account. To log in, or create a new account, click the button below - Service Registration.
• Register your Service request by clicking Register Service/Support, filling out the form and Submit.
• Wait for the e-mail reply from our Customer Service team.
• Follow the instructions in that e-mail.
Please note! Regardless of urgency, do not send your product/s to the Service shop until you have registered a Service request below, and have received an e-mail confirmation from us with further instructions.
Do not send your product to our office, as we do not handle the service at our office. The instructions of where to send your product/s will be in the e-mail confirmation from our Customer Service team.
If you need to send your SIGMA product for repair, click the button below.
If you have received a cost estimate from the service workshop, respond to their email or via their website.